24/7 Assistance
Customer support
Have an issue? Raise a Ticket
Share your concern with our team. We will track it with a ticket number and help you resolve it quickly.
We can help with:
- Order delay or delivery issue
- Payment, refund, or invoice problem
- Damaged, missing, or wrong product
- Account, login, or product question
Helpful Tip:
Add your order ID if available. It helps us resolve the issue faster.
Comprehensive Knowledge Base
All Frequently Asked Questions (FAQs)
Quick answers about orders, shipping, quality and gifting. Can't find what you need? Raise a ticket above.
We buy in small batches and pack every order fresh in nitrogen-flushed, resealable pouches that keep out air and moisture. Once opened, store in an airtight container in a cool, dry place.
No. Our nuts, dates and dried fruits are 100% natural. The only exceptions are clearly labelled flavoured products like Roasted Masala Cashews, and cranberries, which are naturally very tart and are lightly sweetened.
Orders are dispatched within 24 hours (except Sundays). Metro cities usually receive them in 2–4 working days and the rest of India in 4–6 working days.
Yes — shipping is free on orders of ₹699 and above. A flat ₹49 delivery fee applies to smaller orders.
We currently accept Cash on Delivery and UPI on delivery (scan and pay when your order arrives).
Raise a support ticket within 7 days of delivery with a photo of the product and packaging. We will send a replacement or refund — no questions asked.
Yes, you can cancel free of charge before the order is dispatched. Call us or raise a ticket with your order number.
Yes! We make custom hampers with your logo, message cards and bulk pricing. Use the Bulk Order option on our Contact page and our team will share a quote.
Keep them in an airtight container away from heat and sunlight. In summer, walnuts, pistachios and seeds stay fresh longer in the fridge.
Use the Track Order page with your order number and the mobile number or email you used at checkout. Signed-in customers can also see all orders under My Account.